Refund Policy

At May Flowers, we strive to provide our customers with the highest level of customer service and satisfaction. If for any reason you are not completely satisfied with your purchase, please contact us within 48 hours and we will do our best to assist you.


We offer a full refund for any orders that are cancelled at least 48 hours before the scheduled delivery date or pickup time.

If you are not satisfied with the quality of your flowers or any other product you have received, please contact us within 24 hours of receipt to arrange a replacement or refund. We may require photo documentation of the product in question and/or the order confirmation to process your request.

Please note that due to the perishable nature of flowers and other fresh products, we are unable to offer refunds or replacements for products that have been delivered and then not cared for properly, or for products that have been delivered to an incorrect address due to incorrect information provided by the customer.


Orders cancelled less than 24 hours before the scheduled delivery date or pickup time may not be eligible for a refund.
Any cancellations made after the delivery or pickup time has passed cannot be refunded.
To request a refund or cancellation, please contact us at (416) 546-4820 or 

We appreciate your business and value your satisfaction. If you have any questions or concerns about our refund/cancellation policy, please don't hesitate to contact us.