Fresh Flowers Guarantee

Customer Happiness Guarantee

Our 48-Hour Fresh Flowers Guarantee ensures that your flowers will arrive fresh and healthy. If not, we'll replace your arrangement for free.

While it’s natural for some flowers to shift during transit or for minor blemishes to appear, if the damage goes beyond what’s reasonable, reach out to us within 48 hours of delivery. To help us process your request quickly, please send clear photos of the issue — one close-up and one showing the full arrangement.

This guarantee applies to all online and in-store purchases. We require photo evidence to confirm the issue and help us improve our sourcing and packaging process.

Need help keeping your flowers fresh longer? Find care tips here.