General Questions

Where are you located and where do you deliver?

Our shop is located in midtown, Toronto, in the vibrant St. Clair West area. We service and deliver to all of Toronto (including downtown, midtown, East York, North York, Etobicoke, and Scarborough) as well as to Mississauga, Brampton, Vaughan, Richmond Hill, and Markham.

Our address is 1020 St. Clair Avenue West, Toronto ON M6E 1A4. Street parking is available.

What are your opening hours?

Our shop and is open 7 days a week with deliveries going out everyday. The operating hours are:

Monday-Friday from 8am-6pm

Saturday & Sunda 10am-6pm

We are closed on statutory holidays and no deliveries go out during these days.

Orders & Deliveries

Where do you deliver and what are your delivery rates?

We deliver to all areas in Toronto as well as Brampton, Mississauga, Vaughan, Richmond Hill, and Markham at additional fees.

We offer free Toronto delivery for all orders over $150. Otherwise, delivery rates are:

  • Neighbourhood (Postal codes M6E, M6C, M4V, M5R, M6H, M6G) - $10
  • Toronto - $15
  • Mississauga - $20
  • Brampton - $30
  • Vaughan - $20
  • Richmond HIll - $20
  • Markham - $30

How do I place an order?

We've made it easy to order flowers online! Browse our floral arrangements, add additional gift items to the cart, and follow the prompts to place your order for delivery or in-store pickup.

If you're having trouble or need some assistance placing your order, feel free to send us a chat message or give us a call at (416) 546-4820.

You can also email us at hello@mayflowers.ca and someone will assist you as soon as we can.

What if the recipient isn't home?

If the recipient is not home at the time of delivery, our couriers can leave the flowers at the front door or with a concierge/reception desk when available.

Please ensure all relevant delivery details are correct and noted in the order. We are not responsible for unsuccesful deliveries resulting from wrong or missing information.

If, for any reason, the flowers could not be delivered and are returned to the shop, they will be available for pickup by you or the recipient. If a second delivery attempt is necessary, additional charges will apply.

Can I cancel/change my order?

Flower order cancellation policy
Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund.

Updating your order
If you’d like to cancel or edit the delivery address on your order, please email us at hello@mayflowers.ca as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available Monday-Friday 8am-5pm EST, and requests outside of these business hours are not guaranteed.

Can I place an order for same-day delivery?

Yes! We can accommodate same-day deliveries up to 11:00am EST. After 11:00am, we will try our best to accommodate orders but cannot guarantee availability.

Orders must be placed by phone (416) 546-4820.

We are also on UberEats and DoorDash with a limited number of items.

Do you deliver to hospitals/nursing homes/funeral homes/hotels/etc?

Yes, we do! In order to ensure your order arrives safely, please include all applicable information so that we can get the flowers to the recipient smoothly. For deliveries to businesses/hotels/hospitals we will require a room number or a suite number as well as the name of the business/hotel/hospital.

A phone number is also required in case we need to contact the recipient directly with any delivery questions.

COVID UPDATE: Please ensure the hospital/wing/patient you are sending to are able to receive flowers. We are not responsible for flowers that get turned away. 

When will I receive my order photo?

We send out order photos at the end of the day after deliveries have been made. No changes can be made to the order when the photo is received.

What flowers will be used in my arrangement?

At May Flowers, we depend on weekly seasonal availability from our many unique growers and suppliers. We have a different menu of flowers every week so it is difficult to pin point exactly which flowers will be used in your particular arrangement. All our arrangements are custom created just for your order and include at least 6-8 varieties of flowers*. 

To see our seasonal flower guide, click here --> Seasonal-Availability-Chart---April2022.pdf

* There are some exceptions such as the Classic Dozen Roses

My flowers came damaged/wilted, what are my options?

If you are unsatisfied with your order or have any quality issues, please contact us within 48 hours of delivery so that we can do our best to resolve the problem. Photos of damaged products are required and must be emailed to hello@mayflowers.ca.

Since our products are perishable, we regret that any contact after the 48 hour window could result in our inability to assist.

Products & Sourcing

How long should my fresh cut flowers last?

We receive flowers to our studio almost daily and have a meticulous processing and care schedule for the longest lasting blooms. Every flower has a different approximate vase life spanning from 5 days to over 2 weeks.

How flowers are treated at your home matters too! Special care such as changing the water, trimming the stems, avoiding direct sunlight, and avoiding heat/cold drafts will prolong the life of your fresh cut flowers.

If you feel your flowers did not arrive fresh, please email at hello@mayflowers.ca within 48 hours of recieving your arrangement with some photos explaining the issue.

Do you create sympathy & funeral flowers?

Yes we do. You can see and order from our Sympathy & Funeral collection.

If you're having trouble or need some assistance placing your order, feel free to send us a chat message or give us a call at (416) 546-4820.

You can also email us at hello@mayflowers.ca and someone will assist you as soon as we can.

Weddings & Events

Do you offer wedding and event floral services?

Yes! To be able to service more people, we offer two different options for weddings:

1. Full service floral design, and

2. A la carte wedding flowers

For more information about each of these options, click here.

Can I order flowers for my event?

Absolutely! You can order event flowers from our Entertaining Collection or The Wedding Shop depending on your needs. For larger custom orders that require us to go on-site, please email hello@mayflowers.ca with more information and inspiration images.

Can you create custom designs and installations for events?

Yes! We love working with brands and events to create something special and unique for you. If you have a product launch, photoshoot, cocktail party, or large gala, email us with some information and inspiration photos and we'll be happy to provide an estimate for you.

Still have questions?

Contact us and we'll get back to you as soon as possible! Our admin staff are available Monday-Friday 8am-6pm. If you contact us outside these hours, we'll get back to you ASAP.

Phone: (416) 546-4820

Email: hello@mayflowers.ca