Delivery Terms
We offer delivery Monday - Saturday across Toronto and the Greater Toronto Area. Place your online order by 11AM (EST) for same-day delivery.
IN-STORE PICKUP
Order flowers online for in-store pickup at our Toronto, St. Clair West location from Monday - Friday 9am - 3pm and Saturday 9am - 3pm.
LOCAL/HAND DELIVERY
Delivery pricing is based on distance from our local flower shop and arrive between 9am - 6pm, depending on our delivery driver's route for the day. Please note that these times may be affected by weather or holiday volume and are not guaranteed. For time-specific delivery, please contact us for a courier quote.
Zone 1/"Local": $7
Postal codes starting with M4V, M5R, M5P, M6C, M6E, M6G, M6H
Zone 2/Toronto: $12
Any postal codes starting with M including Etobicoke, Scarborough, North York, East York, Midtown, and downtown Toronto.
Zone 3: $15
Mississauga, Vaughan, Richmond Hill
Zone 4: $20
Brampton, Oakville, Aurora, King City, Markham, Pickering, Ajax
Zone 5/Out of Town: $30
Certain areas in Hamilton, Whitby, Burlington, Oshawa and Newmarket
Delivery Process
To ensure a successful delivery, please provide us with accurate and complete delivery information, including the recipient's name, address, phone number, and any special delivery instructions. Please note: we cannot accommodate timed requests unless you have contacted us for a courier quote.
Our delivery team will ensure that your flowers are carefully packaged and delivered in a timely and professional manner. We are not responsible for any theft or damage to the flowers after delivery.
Timed Delivery
If you need timed delivery, please contact us and we'll get a courier quote for your order. Additional fees will apply and these may range anywhere between $30-$200+ depending on time, distance, and order quantity. Give us a call or email us with your order number to inquire.
If the recipient is not available to receive the order
Once our third party delivery team has attempted to deliver the flowers, they will call the recipient (depending on the phone numbers provided). If we are unable to reach the recipient, we will leave the flowers at the delivery location provided.
Please note that we are not responsible for any theft or damage to the flowers once they have been delivered or left at the delivery location. If you have any concerns about the security of the delivery location, please let us know in advance and we will do our best to accommodate your request.
Apartments & Condominiums
A buzzer/door code needs to be provided when possible - if the driver cannot enter the building, and concierge/security is not available to let them in - the order will be left at the foyer/buzzer room or outside of the building.
If a security person or concierge is obligated to receive the flowers on the recipient's behalf, we cannot accept responsibility beyond this point.
Alcohol Delivery Disclaimer
May Flowers is licensed as an alcohol delivery service and must operate under AGCO laws and bylaws. Orders with alcohol are available for delivery only. No pickups or walk-in orders can be accommodated. Alcohol products must only be delivered to a residence or private place. We cannot deliver alcohol to, or allow a delivery to be accepted by, anyone under 19 years of age. Recipient must be present and show ID when accepting the order. We cannot leave the order at the door and some building concierge may not accept it on behalf of the recipient
Please make sure your recipient (or other 19+ individual) is able to accept the delivery during the delivery hours. Upon delivery, a valid government-issued identification card must be presented to confirm the recipient's age. If the recipient fails to provide a valid ID or is underage, the delivery will be canceled, and the alcohol will be returned to the store. A re-delivery fee will be charged.
By placing an order for alcohol delivery with May Flowers, you acknowledge and accept these conditions. We reserve the right to refuse or cancel any alcohol delivery if the recipient fails to meet the requirements outlined above. Our priority is to comply with Toronto laws and regulations regarding the responsible delivery of alcohol.
Unsuccessful Deliveries
If for any reason, the wrong address was provided, and we were unable to reach the recipient, the delivery will be left at the address given as we cannot re-route the driver at this given point.
Delivery addresses cannot be changed, picked up or re-routed once the delivery is complete.
SAME-DAY DELIVERY
Same-day delivery is available when your order is placed before 11am. If you want to make a request for a special accommodation please call the shop to speak with a florist.
If you have any questions or concerns about our delivery terms, please don't hesitate to contact us at (416) 546-4820 or hello@mayflowers.ca.