Statement Arrangement - Wedding
Description
Delivery Information
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Refunds & Cancellations
Cancellations
If the selected delivery date is more than 24 hours away, we can offer a May Flowers credit for the full value of the order, or a refund minus a 10% transaction fee. The May Flowers credit will never expire, and can be used for any items on our website.
We cannot refund orders that are made to be delivered within 24 hours as the flowers will have already been purchased and the arrangement may have already been designed. We can re-route the delivery if necessary.
FAQ
When will my order be delivered?
Our orders go out daily from 11:30am - 5pm. Our drivers operate under a strict delivery window and cannot guarantee an exact delivery time within that window. If you require a special timed delivery please contact us by phone or email and we can try to arrange a special courier for you (additional fees will apply).
Can I place an order for same-day delivery?
Yes! We accept same-day deliveries until 11am in the city of Toronto. For other GTA areas, please give us a call to see if we have availability. Same-day delivery may not be available for larger orders and/or high-volume holidays)
What if the recipient isn't home?
If the recipient is not home at the time of delivery, our drivers can leave the flowers at the front door, with a neighbour, or with a concierge/reception desk when available. Our drivers will call you and/or the recipient to
During hot weather, extreme cold (below 0C), or intense rain, we will not leave flowers at an address unless it is fully safe to do so.
In the event your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio (free of charge) or we can re-deliver the flowers for you ($15 re-delivery fee).
I need to cancel my order, what are my options?
If the selected delivery date is more than 24 hours away, we can offer a May Flowers credit for the full value of the order, or a refund minus a 10% transaction fee. The May Flowers credit will never expire, and can be used for any items on our website.
We cannot refund orders that are made to be delivered within 24 hours as the flowers will have already been purchased and the arrangement may have already been designed. We can re-route the delivery if necessary.